​
MSG91 Integration

Prerequisites:
You will need an active WhatsApp number as well as templates pre-configured in your MSG91 account.

​
Integration Setup

To integrate your MSG91 account with Siren for WhatsApp messaging, follow these steps:

  1. Navigate to Providers: Access the Providers section in your Siren dashboard.
  2. Select WhatsApp Channel: Choose the WhatsApp channel.
  3. Choose MSG91: Locate MSG91 in the list of providers and click on “Add Account”.
  4. Fill in Account Details: A pop-up window will appear. Enter the following details:
    • Custom Name: Provide a name for easy identification within Siren’s interface.
    • Auth Key: Enter the Auth Key from your MSG91 account.
      You can find this in the Configurations section, under “Auth Key”.
      Create a new one or use an existing one.
    • From: Enter the Sender ID that you want to use.
    • Webhook Path: Copy this webhook path and set it in the MSG91 webhook URL.
  5. Save Configuration: Click on “Save” to save your MSG91 account configuration.

By following these steps, you can seamlessly integrate your MSG91 account with Siren for effective WhatsApp communication.

​
Meta Integration

Prerequisites:
You will need an active WhatsApp number as well as templates pre-configured in your Meta account.

​
Integration Setup

To integrate your Meta account with Siren for WhatsApp messaging, follow these steps:

  1. Navigate to Providers: Access the Providers section in your Siren dashboard.
  2. Select WhatsApp Channel: Choose the WhatsApp channel.
  3. Choose Meta: Locate Meta in the list of providers and click on “Add Account”.
  4. Fill in Account Details: A pop-up window will appear. Enter the following details:
    • Custom Name: Provide a name for easy identification within Siren’s interface.
    • Phone Number ID: Enter the Sender ID that you want to use.
    • Access Token:
      To access your Access Token, go to System Users in your Meta dashboard and click “Generate New Token.”
      This token serves for authentication. Keep it secure and do not share it publicly.
    • App Secret:
      Go to your app settings and select “Basic Settings” from the left panel.
      This will display your App Secret. Keep it confidential and never share it publicly.
  5. Save Configuration: Click on “Save” to save your Meta account configuration.

Note: In some cases, if a message is read shortly after delivery, Meta may not send a separate delivery notification.

​
Twilio Integration

Prerequisites:
Ensure you have an active WhatsApp number and templates pre-configured in your Twilio account.

​
Integration Setup

To set up the Twilio integration for WhatsApp messaging in Siren, follow these steps:

  1. Navigate to Providers: Go to the Providers section in your Siren dashboard.
  2. Select WhatsApp Channel: Choose the WhatsApp channel.
  3. Choose Twilio: Select Twilio from the list of available providers and click on “Add Account”.
  4. Provide Account Details: A pop-up window will appear. Fill in the required details:
    • Custom Name: Assign a name for easy identification within Siren’s interface.
    • Account SID: Find this in your Twilio account under Account tab > API Keys and Tokens. Use the live credentials.
    • Auth Token: Obtain this from the same location. Use the eye icon to reveal the token and ensure it’s the live credentials.
    • From: Enter your Twilio registered phone number.
    • Messaging Service SID: In your Twilio account, go to Develop > Messaging > Services. Create a new Messaging Service or use an existing one.
    • Webhook Path: Copy this webhook path and set it in the Twilio webhook URL.
  5. Save Configuration: Click on “Save” to save your Twilio account configuration.

By following these steps, you can seamlessly integrate your Twilio account with Siren for effective WhatsApp communication.