Notifications
Notification Lifecycle
Understanding the lifecycle of notifications is crucial for interpreting event analytics and dashboard details. Let’s explore each stage:
Notification Status Overview
| Channel | Submitted | Delivered | Read/Open | Clicked |
|---|---|---|---|---|
| SMS | ✅ | ✅ | ❌ | ❌ |
| WhatsApp* | ✅ | ✅ | ✅ (Read) | ❌ |
| ✅ | ✅ | ✅ (Open) | ✅ | |
| Slack | ✅ | ❌ | ❌ | ❌ |
| Teams | ✅ | ❌ | ❌ | ❌ |
| Discord | ✅ | ❌ | ❌ | ❌ |
| InApp | ✅ | ✅ | ✅ (Read) | ❌ |
| Push (SDK) | ✅ | ✅ | ❌ | ✅ |
Status Definitions
- Submitted: The notification has been submitted for delivery.
- Delivered: The notification has been successfully delivered to the recipient’s device.
- Read/Open: The notification has been opened or read by the recipient.
- Clicked: The recipient has clicked on the notification.
Note: WhatsApp will show “Read” only if the recipient has “Read Receipts” turned on.